Refund policy

At ShopInLoop, your satisfaction is our #1 priority.
If you're not completely happy with your purchase,
we've got you covered with our simple and
hassle-free return policy.

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🔄 OUR 15-DAY POLICY

We offer a 15-day return and refund policy from
the date you receive your order. If 15 days have
passed since delivery, unfortunately we are unable
to offer a refund or replacement.

To be eligible for a return, your item must be:
• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (order number)

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✅ WHAT WE COVER

We offer a full refund OR replacement for:
• Damaged or defective items on arrival
• Wrong item received
• Item not as described
• Item lost in transit

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🚚 FREE RETURNS

We offer 100% FREE returns — you will never
pay a single cent to return your order.
Simply contact us and we'll handle everything.

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💰 REFUND OPTIONS

You can choose one of the following:

1. Full Refund — returned to your original
payment method within 5–10 business days

2. Store Credit — added to your ShopInLoop
account instantly

3. Free Replacement — we'll reship the item
to you at no extra cost

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❌ NON-RETURNABLE ITEMS

The following items cannot be returned:
• Items returned after 15 days of delivery
• Items that are used, washed, or damaged
by the customer
• Downloadable or digital products
• Gift cards

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📦 HOW TO START A RETURN

It's simple — just 3 steps:

Step 1: Email us at support@shopinloop.com
with your order number and reason
for return

Step 2: We'll respond within 24 hours with
your free return label

Step 3: Drop off your package — done! Your
refund or replacement is processed
within 3–5 business days

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⏱️ REFUND PROCESSING TIME

Once we receive your return:
• Refund approved within 24–48 hours
• Reflected in your account in 5–10
business days depending on your bank

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📞 CONTACT US

Have a question about your return?
We're here to help 24/7!

📧 Email: contact@shopinloop.com
🌐 Website: www.shopinloop.com

We aim to respond to all queries
within 24 hours.

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Thank you for shopping with ShopInLoop.
We truly appreciate your trust and will
always do our best to make things right. 🧡